Table of Content
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This carefully converted home is complimented with a beautiful rear landscaped garden. Future Care provides a range of person-centred care services, including Nursing care, Residential care, Dementia care, Short Term Respite care and Palliative care support for our residents. – there are some services which we can’t rate, while some might be under appeal from the provider.
Reviews & Ratings
’ At a focused inspection in September 2015 the provider had met the breach and their rating had improved, meaning they were rated ‘good’ overall and for each key question. You can read the report from our previous comprehensive and focussed inspections, by selecting the 'all reports' link for ‘Bourne House Nursing Home’ on our website at The Care Quality Commission is England's health and social care services regulator.
Residential care offers housing for those living independently who wish to reside in an environment with other people as companions and friends. Support is on hand if required, but personal care is not a constant need. Nursing care means that qualified nurses are on hand to offer support and assistance as required for individual care needs, which are more personal in nature. Bourne House Nursing Home provides care and support to up to 40 people, many of whom have physical disabilities and are living with dementia. Bourne House Nursing Home is an attractive detached Victorian, character property retaining many of the glorious features and atmosphere you would expect.
It has been carefully converted to deliver modern facilities, but still retains many original features.
However, a paid subscription allows more information to be added and as a result a higher profile score. The Scottish Care Inspectorate is the official regulator for care services in Scotland. A care service rating provided by the Care Quality Commission (“CQC”).
Staff were kind and caring and maintained people’s privacy and dignity. There was a range of activities they could participate in for they wanted to. There were some medicines stock errors meaning there was a risk that people would not receive their medicines as prescribed. There was also a lack of protocols in place to instruct staff when to administer medicines prescribed to be taken “when required”. Our strong values of care, comfort, compassion and credibility give Bourne House the homely atmosphere that residents enjoy.
Inspection Reports:
Bourne House Nursing Home is part of theFuture Care Group– a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care. We aim to make a difference to the lives of anyone we engage with and our moto is "Your Future Matters". Previous experience within the Care sector is not essential as full comprehensive training will be provided. As an organisation we are extremely proud of the training and career development we offer.
Three relatives we spoke with told us that they had visited a number of homes in the area and chosen this one and were happy that they had made the right choice. Staff were happy to be working at the home and said they provided good care to people in a homely environment. They said they had the training and support they needed to carry out their role. We spoke with fifteen people who use the service, five family members, nine members of staff and the manager during this unannounced inspection. The recent environmental changes meant the home has been refurbished to make it more suited to people living with dementia.
There were sufficient staff to meet people’s needs and staff provided people with prompt and timely support. Staff were aware of the risks to people’s safety and their responsibilities to safeguard people from harm. Many of our homes offer Residential, Nursing and Dementia care, so if the needs of your loved one change, they may not have to move into a new care home, however most likely the Fees will be adjusted. Offering the best quality residential, nursing and dementia care, where you or your loved one can feel at home. Yes, Bourne House Nursing Home provides care designed to meet the challenges faced by people living with dementia. Every registered care provider in the UK can claim a free listing on Autumna.
The provider was in breach of the legal requirements relating to good governance, safe care and treatment and notification of incidents. You can see what action we have asked the provider to take at the back of this report. Good leadership was provided at the service to monitor the care being delivered for people and action was taken to improve where necessary. The service fulfilled the requirements of their registration with the Care Quality Commission and submitted statutory notifications as required. The staff team were involved in planning the care delivery for people and knew what was required of them in their role. We think it’s important you have detailed, comprehensive information so that you can decide which care providers to shortlist.
People felt the manager took their views on board and responded appropriately. There were quality assurance systems in place to continually monitor the service and make improvements were necessary. The manager ensured they learnt from any accidents and incidents that took place in the home so they risks of a reoccurrence were minimised. The provider had policies and procedures in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards . Staff were aware of this legislation and knew how to implement it and to make sure people are only deprived of their liberty in a safe and correct way.
Bourne House is rated good, based on the level of care and safety at the home. People were supported to maintain good health by having access to a number of healthcare professionals according to their needs. Healthcare professionals were positive about home and the way the provider worked with them in people’s best interests.
Get your care home search off to a great start by requesting a free shortlist from Lottie’s team of care experts. People said they were happy with the care and support provided by staff and said "staff call me by my name", "they look after me", "they give me the help I need", "staff are kind, good and helpful". During this inspection we found the provider had taken appropriate action to ensure staff had attended training courses.
People and their relatives were encouraged to express their about the care plan and the service as a whole. People, their relatives and staff were asked for their views and opinions about the service through the completion of surveys and attendance at meetings. Staff felt well supported in their roles and felt there was close team working. Staff continued to provide people with the level of support they required and met their needs. This included in regards to pressure ulcer care, diabetes care and dementia care. Procedures remained in place to investigate any complaints received and ensure, as much as possible, any concerns raised were resolved to the satisfaction of the complainant.
Brook House Nursing Home
At Future Care, we aim to help you find the right care home where you can feel safe and content. Making a difference in the life of those we engage with by inspiring moments of joy, happiness and a sense of belonging within our unique communities based on the needs and choices of each individual. Bourne House Nursing Home provides Nursing, Dementia, and Residential care. Medical care from a qualified nurse, and treatment for residents with illness or injuries. For more details - staff are happy to answer any of your questions about care. If you have forgotten your password use the 'Forgotten your password?
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